Track Your Return. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Parents should contact the first available host for assistance if a child is lost. Proof of rabies and Bordetella are required at check in. This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. If it has been 4 or more years, you must purchase a new season pass. Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. Yes, we offer group rates for groups of 15 or more paying Guests. Please ask any host for assistance. The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! Call center hours are 9-5 Monday . Dollywood announced on Friday afternoon that they would not be opening for the season over coroanvirus concerns. I will say the tram team was very good about enforcing the policy. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. Weather was great, This is the version of our website addressed to speakers of English in the United States. Review tags are currently only available for English language reviews. Dollywood is committed to providing a safe and enjoyable environment for our guests. PLEASE READ IT CAREFULLY. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Dollywood is NOT. I am sorely disappointed in Dollywood and their staff. Yes. Be attentive to your surroundings. Please see our. We will contact you through email with return options if your item is recovered. Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Unfortunately, due to COVID-19, Dollywood was slow to open this year. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. Operating hours of Properties are subject to change without notice and without liability to Herschend. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Once the group returns, the adults will swap places with each other. Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). As a mother of two young boys", "Not everyone visiting theme parks is there seeking a thrill. Be sure to follow all rider requirements, including requirements for loose articles. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment. Subscribe to our newsletter, special offers and promotional emails. Ride Wait Times are visible once you are on property at Dollywood. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Costume masks. Everyone is required to wear mask & social distancing. There is a policy in place requiring people to wear masks. Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. In response to the COVID-19 . Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. As Covid rages on, Australia's live arts industry is once again in a precarious spot. Having some questions about visiting or booking? Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. . Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! It's also a good idea to provide easily recognizable identification for your stroller. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Return Costs. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Doug Lederman. Dollywood Theme Park. Check refunds may take up to 15 business days. Social distancing guidelines will limit the capacity of the parks . DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. . For Dollywood rides, you can also find height requirements on the mobile app. (except for special events as designated by the Property). For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. In the event of occasional inclement weather, we may need to close some or all of our rides. Heres a list of the most-commonly asked questions", "Its a valid question. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. On every ride there were multiple people standing in line who did not follow the policy. . You can apply your paid one-day admission toward the price of a season pass. Dollywood was originally scheduled . PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. Financial Assistance for Food, Housing, and Bills. Park Hours Sign In | Register Search. . Simply use the zip code "37863" on the weather website or mobile app of your choice. You can access them from the order History module within your account though. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. Social distancing. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. Groups refunds will be given in the same manner that payment was made. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. Please see ourDirectionspage andDestination Mapfor a map of the area. On Feb. 26, StubHub's general counsel was hailing the company's . Park Hours Sign In | Register Search. Our family went to Dollywood the first weekend in October for their Harvest festival. Free parking applies for visits after Gold or Diamond Season Passes are purchased. The park is only allowed at half capacity. Payment must be made with an organizational check or credit card. Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. However, guests are allowed to bring one unopened bottle of water per person. Guests must move about the Property in an orderly manner, remain attentive to their surroundings, and walk rather than run. Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. After linking, purchasing or renewing your Pass from within your online account is simple! DollywoodYes. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. . There was less than thaton the day we went. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Input your details into the refund policy generator below and . Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. Visa, MasterCard, Discover, American Express, organizational checks & cash. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Online Technical Support. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. Discounts are available when purchasing multiple daily refill mugs. We offer both Regular and Unlimited TimeSaver options. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. So, it might be a good idea for Dollywood to consider updating their policy to do the same. Apologies for the confusion. Part of the park's draw is its picturesque setting. Upgrade pricing varies. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Dollywoods easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Enter the park through designated entrances during operating hours only. Please keep your parking lot receipt to re-enter the toll booths. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Every season brings new experiences! Please visit the Account Overview page. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Crime. If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. Rain Checks are not available for Season Passholders. Other times". Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. and last updated 3:27 PM, Jul 14, 2020. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. . Notably, many members of the Harvard community have been working on campus to sustain the essential services that protect the Harvard . Passholders are required to have aMy Dollywood Accountwhen purchasing online. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. Specialties: Dollywood is a 150-acre theme park with more than 40 unique rides and attractions, distinguished food, Smoky Mountain craft demonstrations and award-winning entertainment with more performances than any other theme park in America. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Do not create disruption with behavior that is unruly, disruptive or illegal. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. Otherwise, your groups refund will be adjusted accordingly. Tattoos with objectionable graphics and/or messaging are not permitted. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. Refund requests must be made by Jan. 1, 2023. Rain checks will be valid for one-day admission on any operating day in the current operating season. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. This allows you to park your RV in our "Permit Parking" lot. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. During storms, re-opening will be based on when the weather has moved away from the park. We stood in line for at least half an hour behind a large family who did not wear masks. We will contact you through email with return options if your item is recovered. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Visit ourMilitary Discountpage for information on this discount. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Season Passesare your best value if visiting more than one time during the season. Unauthorized sales or resales of Tickets is prohibited. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Your child will be measured by a Dollywood Host and given a color-coded wristband. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. They must care more about money then their patrons, because there was entirely too many people at the park. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. For your convenience, Package Pickup is staffed until Park closing. Ticket info. American Express, Visa, Mastercard and Discover. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. International Returns. Any person refusing to comply with security and safety searches will be refused entry to the Property. There are multiple reasons for this but contact us if you would like to renew that pass. There was lots of hand sanitizer offered and cleaning of the actual ride. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction.