Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Join the 36,151 people who've already reviewed viagogo. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Have we let energy giants make too much profit? We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). @vrbavojtech. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. In this case they counted them as arrived the moment UPS scanned the tracking label. Super Bowl Ticket. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. How do I change my payment method for getting paid? Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Event dates, times, venues and subject matter, which are listed on the ticket, may change. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Be the first to hear about special offers. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. 2.10 Collecting Payment. viagogo Pay & benefits reviews Review this company. We will not allow You to buy or sell tickets before You have registered with Us. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Please remember that you will not be paid for this sale. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? See all 12 articles. This does not affect our editorial independence. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. A source close to Viagogo said it had no other connections to Global Experience Solutions. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. By browsing this website, you consent to the use of cookies. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. the price it is sold for on the primary market). It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You had also spent quite some time sending emails and making phone calls back and forth with the company. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Job Title. Only some of my tickets have sold. You may only use the Services if You can legally enter into and form binding contracts. Like. This content may be old or outdated. The tickets were sold in October for 180, but so far I have not seen the money. . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. So its not int he sellers interest to sell fakes or not actually have the ticket. If you can't make the rescheduled date, then you're entitled to a full refund. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. Phoenix Suns Tickets. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. the particular seat or standing area your ticket is for, including the block of seats and row number. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. 2.2 Registration. 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If tickets are not consecutive, then the Seller must create a separate listing. 9 Dec 2022 - Seller Support Associate . As shares tumble and costs soar Will the fast food giants ever deliver for investors? How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? I got food poisoning while eating out, can I get my money back? 2.1 Requirements. These steps apply to Personal accounts. 1999-2023 PayPal, Inc. All rights reserved. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. We may also first deduct any amount you owe us from any amount we owe you. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). This will be deducted from your next payment. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Buyers: viagogo charges a service fee on top of the ticket price. You can update your payment method as long as you haven't yet been paid. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Did you find this answer helpful? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 6.3 Allocation of Risk. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Visit the Payment Methods section to update the details. City and Colour Concert Tickets. Thankfully, I have now managed to get to the bottom of it. 7.5 Miscellaneous. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. I want to ask if anyone know their custumer service valid e.mail ? How do I change the email address on my account? Including any such items constitutes a material breach of these terms and conditions. 1.3 viagogo Guarantee. Is that normal? We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Viagogo says it paid me in November, but it has not turned up in my account. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). What are the viagogo Terms and Conditions? Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Make them aware of your experience and the complaint youve made. Why can't I see my order or sale in my account? A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . . You also agree not to separately contact the Buyer at any time for any reason. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Ireland 39 reviews. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. What do the ticket split type options mean? Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Reiwa 5th Spring Tour Grand Sumo Tickets. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . This website is legit and very popular in selling tickets for all kinds of events. 5.4 Making Adjustments. The judge issued an injunction which prevents . The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. . Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Viagogo Won't pay me for my sold tickets. This does not prevent us from varying these terms without reference to them. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Contact your bank or credit card company to verify the authorisation of payment to viagogo. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Do I have to pay a service charge if the service is poor? If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Some links in this article may be affiliate links. Affiliate links: If you take out a product This is Money may earn a commission. How do I edit my listing? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Instead, write to them again: restate your claim, and the reasons for your complaint. The 'Payment' tab is automatically open. Are investors underestimating the impact of rate rises? Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. How to get a refund, repair or replacement. Snoop Dogg Tour 2023. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Theres a problem with my wedding venue or supplier - what are my rights? 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. There must be a way, the payment was not accepted yet. 2.13 Ticket Information. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Best Shopping Deals In the know quiz Can I deliver the tickets using a different delivery method? You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 5.2 Violations, Termination and Suspension. Contact your bank or credit card company to verify the authorisation of payment to viagogo. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Claim compensation You may be able to claim some compensation for loss of enjoyment. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Ask a question about Viagogo in Booking Services. The site operates a system wehre the tickets don't go on sale until they receieve them. 2.7 Payment Authorization. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. 2.6 Making an Offer. 2.15 Claims under the viagogo Guarantee. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Both you and the company were insisting that you weren't in the wrong. Location. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. To open a dispute: 1.Log in to your PayPal account. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. To post a ticket for sale on viagogo You must first register with the Site. Such notice shall be deemed given one business day after the email is sent. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Is commercial property a great value investing opportunity? Tickets may be substituted with comparable or better seat locations without the Buyers approval. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Learn how. 2.9 Seller's Confirmation Obligation. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue .