I sold 4 of the same items. Otherwise, you can also restart the laptop just by pressing the power button. Some are targeted at buyers, others at sellers. If he ghosts you, you scared off a scammer. FedEx. So supervisor said I will close the case in your favor. As per the returns policy you are within your rights to refuse it. The one I received is as per the photo. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Do I have to go ahead and refund no matter the circumstance? 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I have 100% seller feedback. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Sucks!! I manufacture them myself and sell for only one price. How do i handle this? 06:44 AM The online auction site launched in 1995, and scammers have used it ever since. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do not refund half. Copyright 1995-2023 eBay Inc. All Rights Reserved. Am I supposed to follow up with Royal Mail or it is now his responsibility? In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. i think someone is trying to scam me like this to. I agree. I've never owned/sold a necklace like that. If you've changed your mind about the item, check with the seller to see if they'll accept your return. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. I have had my hosting company check everything their end and they say all is correct and working ok. From the "Reason for replacement" drop-down menu, select "wrong item was . I dont understand why he thought that she wouldnt notice? I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. I told them to send it back to me and I'll give them a refund. Press J to jump to the feed. There is no way to dispute a transaction once its finalized in this way. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. E bay in many cases are making more profit than the sellers. The item could have gotten mixed up during a customs check? Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. The buyer then tried to repeat that same scam several times. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! 09-10-2020 Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . 10/31/2020 at 3:54 pm #83017 Antique Frog Help for buyers and sellers. This months episode of the eBay Seller Spotlight podcast is live! Yes it would be a pain. 06:46 AM. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. It is a site to get quality at the best price and sometimes I make 50 cents. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Before you start your Missing Mail Search, you will want to double check the status of your package. 26-05-2020 If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Lol either way I wasnt surprised. I suspect someone may have been tampering with mail and package in the delivery system. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. The item ordered was a coil of hook & loop tape. The most common dispute for a scammer is the "not as described" dispute. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Thx for the link to reporting a buyer theres a couple people I need to report. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Dial 1-800-275-8777 and explain the issue to USPS customer service. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Got my money back and a promise from eBay to better train their support staff -_-. Select Order Not as Described. The law spells out how to challenge billing errors. Refund, repair or return. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Person buys 2 things. I asked for a picture from the buyer and it was some plastic item. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. We had a top where it was returned with snot. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. If so, it's definitely not a package I've sent out. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. It is better to talk with them first before doing this. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Everyone is covered except the credit card holder, whoever that is. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. - edited There is one more scam that I have had to deal with. I will report this to the post master. If the shipped item was sold for under $750, delivery notification is adequate proof. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ebay going to shit with scammers abusing the money back guarantee. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. New replies are no longer allowed. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. They will call the number you have on record for this account, so make sure that's correct before you start. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. It seems I have no time to inquire. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Put it in a bag took pics opened case and returned back explained. To get a refund from USPS, your eBay buyer can: Submit an e-form. If the item is sold for more than $750 the item must have signature delivery proof. Plus get a receipt from USPS. You end up owning expensive packaging, without the desired product. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Attached is a picture of a side buckle and the package with address label. ive had power sellers defraud me for a 50 cent lowes coupon. So buyer filed a claim for a return with eBay citing wrong item sent. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Privacy Policy. Aamzon advised we can do what we want. Thanks for the policy violation on your part eBay. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Copyright 1995-2023 eBay Inc. All Rights Reserved. Two moths ago, a parcel comes back. I don't know what it actually takes for them to get banned. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I've taken back an item I never sold lol. Ebay found me not at fault and released my funds. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. So it sucked having a negative mark on my account but it was the only thing I could do. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. What would you do? What can I do in this situation to avoid loosing $900 and the item as well? Once payment is confirmed you ship it promptly. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! A little detective work might find the answer. Those labels are a lot bigger and I never cut them to a smaller size. I guess it depends on whether the item they are sending back is worth paying the shipping on. I have had a few people say they didnt receive their orders when I know I sent out to all of them. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. why it was refused and Never heard back. Supervisor told me to hold up on Police report and wait for UPS to step in. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. The buyer confused me with another seller. This time, I accidentally sent an ebay buyer the wrong item. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Is it possible they received it from another seller? Should I contact the postal service? If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Sizes: XS to 2XL. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Tune into our last eBay for Business podcast episode of 2022! An option to dispute the refund and report the buyer will appear. Zero money was left over. Seller deleted listing immediately after purchase? They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Once I listed a new in box item as white when it was really blue. Never saw it in my life. If the package was mixed up by GSP, then they should handle it. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. But I would like to reach more buyers. 26-05-2020 Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. 1. To cancel your order: Go to My Purchases. 03:21 PM. Because the seller sent a lighter instead of a $600 Gucci wallet. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). You are welcome to file claims and police reports. And while I'll be cordial, it doesn't bode well. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Do everything you can to annoy them until they finally just pay you the $900 so you go away. The item's condition was misrepresented. The email will state that the payment will be released to you once you have proven that the goods have been sent. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. The scammer will ask for the victims gift card number to use as payment. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. If the package was mixed up, it would have happened there. It WAS new in the box. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. I cant believe you won this. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Check all items upon receipt. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. But at least it was worth somewhat close to what the item I sent them was worth. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. They help the organizations to focus on the other parcels they have to deliver. 11. on 4) Request return shipping label credit as buyer made false claim. 01:30 PM. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Cause his photo shows a like kind of item but not the brand or pattern I sent. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. or the buyer? So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. I had a customer contacted me that the item was damaged in transit. I take pics and and email amazon all the details of before and after and the condition it is come back - I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Go to ic3.gov and fill out the internet crime form. Its usually not a good idea to trade with accounts that have bad feedback. I talked to manager and simply were told nothing can be done. Case in point; I sold a wallet described as new in the box recently. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. So unfair. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Phone eBay and they said I should have tried harder. 05:49 AM. Thanks for this suggestion. I really feel like I am not getting any protection from scammer buyers on eBay. You can request that the buyer send the item back to you immediately. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. She may have forgotten she purchased this one as well but from you. This is a type of blackmail. They aren't. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. If they do then you have to either refund or call eBay and try to make your case. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. They sell fake goods and don't pay taxes. 26-05-2020 How were you able to call eBay? All rights reserved. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Item compatibility is buyer s responsibility. Usually it will say the name on the package signs for it even if the signature is someone else. Same thing just happened to me and I was able to keep the earning. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. How do they sell my exclusive manufactured trademarked product for lees than I do?? QUOTE eBay is very aware that scams occur on the website. I asked the buyer if the package he received was damaged or opened. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. For more information, please see our You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The status says the item was "Delivered to agent," so the item shows as delivered. For approved returns, Mercari provides a free shipping label to the Buyer. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. eBay somehow refunded the buyer automatically when the return was delivered. 09-10-2020 Yet fight is not over, lets see what happens next. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Record any serial numbers or unique codes. I once again immediately had them call me to dispute this. They have no reason to create one earlier. In order for it to work, sellers must provide proof of item delivery.