The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. How much does a Reduced Fare Breeze Card cost? Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Same day cancellations are cancellations made on the date of travel. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. 4. Mobility Fares pageto learn more about paying for MARTA Mobility. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Transit; MARTA Service; Facebook; Instagram; It is your responsibility to maintain the Breeze Card in good, useable condition. Customers with inoperative wheelchairs cannot be transported. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA Police (Emergency) 404-848-4911. . The application has two (2) parts (A & B) and is the first phase of the process. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). MARTA Police (Emergency) 404-848-4911. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Customers are allowed to bring bikes on buses that are equipped with a bike rack. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Everybody needs their own. Riders' Advisory Council; MARTA HOPE Program; . Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. 2. Customer Guides and other written materials are available in alternative formats. Reduced Fare Office OR (Forsyth Street Side)
The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. If known, nearest cross streets and easily identified pick-up points. Customers must make all changes prior to the date of travel.
Please be advised
Riders' Advisory Council; . The operator will not carry packages through the door. Assistance for TDD Users: (202) 366-0153. Where can I purchase bus passes? The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Travel Companions are subject to the regular MARTA Mobility fare. Administering medication is the customers responsibility. Riders' Advisory Council; MARTA HOPE Program; . . Inconvenience in using the fixed route system is not a basis for eligibility. Mobility Operators do not provide services that exceed door-to-door assistance. Simply tap your card on the Breeze target wherever your riding. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Click hereto access the Mobility Reservation System. I think that things are what you make it. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. custserv@itsmarta.com, Write to: MARTA Customer Service Center
MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Weekday: 4:45 AM - 1 AM; . MARTA Police (Emergency) 404-848-4911. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA attained the Silver level of recognition for its sustainability efforts. Customer zip code, which is the password to access the automated system. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. A MARTA Mobility Service Agent will explain the service and/or mail an application. The goal: make life simpler for all our employees. 2424 Piedmont Road, NE
PCAs travel at no cost when accompanying the eligible customer. 2. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA Mobility. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. About MARTA. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. It is the operators responsibility to ensure that mobility aids are safely secured. Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA Transit; The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Lost Item Inquiry Formfor lost items. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. The CCR will make every effort to accommodate requested pick-up or drop-off times. 404-848-5000 . A MARTA Mobility Service Agent will explain the service and/or mail an application. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. All fare types must be loaded on a MARTA Mobility Breeze
MARTA is smarta! Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Claim your pass with the appropriate voucher links above. Requests to suspend subscription service until further notice will not be accepted. 404-848-5389, or mobilitycertification@itsmarta.com,
If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Door to Door Assistance is available upon requests (see pages 5 - 6). 5. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Is a shared ride, advanced reservation mode of public transportation. Customer Service. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. card with a picture each time they board a Mobility Bus. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). This includes following or stalking passengers or employees. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times:
The PCA may either be an employee of the customer, a relative, a friend, or a care provider. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. *Unlimited rides for consecutive days beginning first day of use. Customers with schedules that require frequent changes are not eligible for subscription service. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Small strollers or carts must be securely held and not block aisles or passageways. It is strongly recommended that a customer using a manual wheelchair have attached footrests. To view the full code, please visit
The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time.
If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided.
MARTA is a stable in Atlanta and people stay with them till retirement. 3. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or
To request an alternative format, please call MARTA during normal business hours at. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Bus times vary by individual route, so be sure to check the schedule for your specific route.