(Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Verification can help ensure real people write reviews about real companies. In reality this was my experience. Staff come across rude and unapproachable. Firstly, thank you for reporting this to us. I paid for a year membership and at that point had several months left. We also ensure all reviews are published without moderation. 0 star! There are some advantages to paying your Spectrum bills online or on the My Spectrum app. In the meantime, they have been taking money out of my account. I prefer to go in before work so at 6am and then use the sauna and steam room. Your experience matters. Les Mills instructors are required to complete updated training twice a year to remain accredited. Not helpful at all. Verification can help ensure real people write reviews about real companies. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! My branch shut down down and I never received a membership refund. Companies can ask for reviews via automatic invitations. I've asked for head office details and the staff tell me they don't know it. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The trouble is they use crooks to process their member's payments. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. However, you are likely to be ignored. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. If you are looking for fluffy towels and a 5 star experience this is not your place. Your experience matters. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Join the 266 people who've already contributed. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Your experience matters. But the other equipment makes up for it. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Good luck TruGym you are going to need it! Join the 261 people who've already contributed. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. It said I should hear back within 48 hours. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Absolutely the poorest new customer relationships ever!! They informed me of a 30 day notice period and promised me they actually will cancel my membership now. The Gym is crowded all the time. The changing rooms are always clean and the same for the showers! not enough space for stretching n exercise. 14 Customer Service Resume Examples for 2023. I DO NOT RECOMMEND. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! We also ensure all reviews are published without moderation. Staff are mostly friendly and it's well worth a visit. Our gyms come with either a sauna or steam room (some have both!) Amazing staff who always smile when I'm swiping in and are always ready to help. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Been coming here for many years and have always found the staff very pleasant and welcoming. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Any attempt to contact head office is ignored. Absolutely shocking customer service. It has been three weeks and no one has been in touch. Moreover i received several very abusive emails from them in the days following. | Read 241-245 Reviews out of 245 The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. This happened on several occasions making me again not really want to use the pool and steam room. Ive requested an email back and a call and have been told a customer representative will be in touch. Good luck TruGym you are going to need it! You buy cheap equipment and take months to repair broken ones. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! The floor is never cleaned properly and the water dispenser has mild on it. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Join the 271 people who've already contributed. Here are 8 tips for writing great reviews. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Anyone can write a Trustpilot review. DEFINITELY AVOID TruGym and Harlands. Companies can ask for reviews via automatic invitations. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Apparently it broke down three years ago and has not been fixed. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. This week i have attended a tone class and a body pump, both were identicle. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Your experience matters. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Join the 271 people who've already contributed. Anyone can write a Trustpilot review. The staff are always so friendly, helpful and encouraging when you need it the most. Date of experience: 19 February 2018 It goes against our guidelines to offer incentives for reviews. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . We also ensure all reviews are published without moderation. I would not recommend this gym to anyone. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Suggested companies are based on peoples browsing tendencies. A nice gym and I enjoy my early morning workouts. We also ensure all reviews are published without moderation. In the first instance contact your local gym. Poor customer service and conflicting information provided by staff! Here are 8 tips for writing great reviews. All rights reserved. How many stars would you give TruGym? In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I think there are more people than the capacity of gym. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. TWO WEEKS go by and nothing. How many stars would you give TruGym? Be proactive by paying attention to the customer's needs and offering help or recommendations . I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Went there this afternoon and there was signing stating the gym was forced to close. It goes against our guidelines to offer incentives for reviews. | Read 101-120 Reviews out of 262 The timings of the place are good too accommodate all women there. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. How many stars would you give TruGym? However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. 2023 Trustpilot, Inc. All rights reserved. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. | Read 81-100 Reviews out of 264 All rights reserved. Our 2022 Transparency . Absolutely shocking customer service. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Once my payment went through I got an email saying that they are closed. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. 2023 Trustpilot, Inc. All rights reserved. But no way to resolve it. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. The gym in Luton in Parkstreet are forever changing staff . They've also had bad reports in the paper. We use dedicated people and clever technology to safeguard our platform. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. This hasn't happened and all attempts to contact them regarding this is being ignored. But no way to resolve it. I choose at this time to cancel our memberships and truGym continued to take money from my account. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! How many stars would you give TruGym? Most of the equipment is very old and remains unfixed for long periods of time. | Read 261-266 Reviews out of 266 Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . How many stars would you give TruGym? We also ensure all reviews are published without moderation. 4/ Told on joining in November I could freeze my membership free of charge for the summer. I signed up back in August, waiting absolutely ages for it to open. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. AVOID LIKE THE PLAGUE. Also more weight clamps are needed as there aren't enough for the machines and free weights. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. No matter how many times I try to contact them I never get a response. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Join the 244 people who've already contributed. Literally just paid for a day pass as the website said they were still open at stevenage. As far as I'm aware non of the members have received refunds on their memberships either. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cancelled after one year membership. Very clean and covid compliant. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Good equipment. False advertising! Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Completely recommend this gym for any women that are looking for a great gym for good value for money. it's never the same amount and do not expect any sort of customer service! The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Trugym luton are refusing to refund me 200 of my hard earned cash! You can never get a response from customer service. Find out how we combat fake reviews. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Finally. Join now and save 30 (no joining fee offer). Save your money, go elsewhere. Any attempt to contact head office is ignored. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! !Poor service. Bit apprehensive being a female in my 50s. But I suppose you get what you pay for. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Dont join the gym. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy We also ensure all reviews are published without moderation. Join the 258 people who've already contributed. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Contact your local truGym via our online contact form. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service 2023 Trustpilot A/S. God forbid you request to leave is apparently impossible! Would definitely recommend to a friend especially with the ladies only facility. They are now pursuing me for 234 claiming I never cancelled. This hasn't happened and all attempts to contact them regarding this is being ignored. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I paid for a year membership and at that point had several months left. This company doesnt care about its members, its purely about money for these people. I also send two emails through to them and I never even received an acknowledgement let along a response. I signed up to the gym and have been going daily as i am very consistant with my training. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I've always felt so welcome at TruGym and enjoy making my daily trips. Verification can help ensure real people write reviews about real companies. Broken equipment takes a long time to be repaired. Stockton On Tees - AVOID!! My contract expired and I cancelled my membership. They are young, inexperienced and basically don't want to be there. We'll then contact Harlands on your behalf to get this resolved. How many stars would you give TruGym? kept it quiet from staff aswell ! Totally disgusted with the service offered with no thought or effort of building a customer relationship. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Find out how we combat fake reviews. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give TruGym? !What a disgrace. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. The staff are friendly and the gym is very tidy. A positive and social environment to train and meet people. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Awful!! Top gym with great facilities and friendly staff that are always willing to provide support and advice. Correction: non-existent customer service. Anyone can write a Trustpilot review. Plus, you avoid the $5 phone payment processing fee. Staff are really friendly but could be more helpful to newcomers. It does seem that there are other members who have also not been refunded. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Also, water little bit too cold sometimes. It was ideal as there is a Friday class at 5:30. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. We use dedicated people and clever technology to safeguard our platform. I appreciate that it is a budget gym and the range of equipment is adequate. Find another gym do not get involved with them. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. They now refuse to refund monies taken. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Verification can help ensure real people write reviews about real companies. 1/pool too cold to use from me joining in November to February. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Voice your opinion today and hear what 263 customers have already said. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. DISGUSTING!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Highly recommended. We use dedicated people and clever technology to safeguard our platform. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. i, Be vigilant about their policies. The branch (Chatham) don't even answer my emails now! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Suggested companies are based on peoples browsing tendencies. I was asked if Id like to suspend or cancel my membership. I then get an email in May saying I would be charged 14 per month. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Staff were non empathetic and unhelpful following the incident. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Huddersfield gym- horrible service, old gym equipment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Anyone can write a Trustpilot review. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: | Read 81-100 Reviews out of 267 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Here are 8 tips for writing great reviews. Gym is always clean and range of machines is good. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Required fields are marked *. Totally disgusted with the service offered with no thought or effort of building a customer relationship. How many stars would you give TruGym? Your experience matters. I've had an amazing time going to this gym.