Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. You can also find this information in the pick-up and drop-off details. We do not delete personal data on the request of a third party. DeductibleProtection covers up to EUR 1000 of your deductible. Never ever use Wisecars. Thanks! Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please read carefully the terms of the Car Rental Agreement before signing it. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars will process your cancellation refunds in 7 days. All rights reserved. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. In such circumstances, we will cancel your booking with no liability whatsoever. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Only when all documents are present and severe negligence can be excluded, a refund will be processed. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. 185. Wisecars employs limited use of cookies for your safety and does not store any personal data. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Amendments can only be made up to 48 hours before the pick-up time. Re: Wisecars car rentals. There might be differences based on offers. Please read carefully the terms of the Car Rental Agreement before signing it. Lorem ipsum dolor sit amet, consectetur adipiscing elit. If additional information is required, the process may be extended for another 28 calendar days. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Keep copies of all relevant documentation you are asked to complete. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Wisecars (collectively we, our, and us) is an international vehicle rental broker. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. What's Wisecars' cancellation policy? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Alternatively, just sign in or register using your Google or Facebook account. Anyone can write a Trustpilot review. If you do not agree with any part of them, you must not proceed with your booking. Wisecars is an independent travel broker who does not represent any particular car rental company. Please make sure you return the vehicle to the same rental company from which you collected it. All related documentation must be kept if an insurance claim is submitted. What's Wisecars' cancellation policy? Wisecars does not take responsibility for partners response times. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. 2023 Trustpilot, Inc. All rights reserved. Minimum age requirements on larger cars may also be higher at some locations. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Please note, making a new booking may result in the change of the Car Rental Company. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. rj vlemnyt. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If not, you will need to purchase the cover at the car rental company counter. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. If you have already provided us with your flight details, the car rental company will be able to track your flight. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Access to and use of these images is restricted by terms and conditions of a separate license agreement. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. It is highly recommended to call the police even for the smallest of damages. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Wisecars is not liable for services or bookings not fulfilled due to force majeure. It is a huge scam. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. 8 Feb 2023. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. The rules that apply to the main driver also apply to any additional drivers. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. In most locations, the minimum renting age is 21 years. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Wisecars is an online vehicle rental broker. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Powered by. Your voucher is normally issued 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Even a basic insurance. One of our helpful agents will be in contact with you to address the request. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Your rental credit will expire after 2 years. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received).