The Spirit 10-Pc Nonstick Set is $449 (from $687) while the Motion is $349 (from $563). Additionally, sticky materials can stain a product permanently with glue. You can also contact Zwilling through Zwillings Contact Us page. According to the regulations, all items with sharp and pointed edges should be wrapped up well to prevent the sharp edges from slicing through the packaging and the box. Recently I started buying directly from them through their website. While the Madura Plus line is made from aluminum with a Duraslide granite coating, the Spirit collection is made from stainless steel with a ceramic coating. Thats what I came in to ask? Please surrender your blade to the judges, Hey, oppurtunities man! As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. They asked for an mailing address. ZWILLING Spirit 3-Ply gets you in the mood to cook. Try to greet customers with a smile and always be courteous and respectful. it most likely broke further because it was cracked! For over 6 months? I feel extrmely offended and frustrated. Ill get into the fine details of whats on offer, feedback, and more. Heres one Zwilling Cookware review that sums things up well: Theyre so nonstick, and even crisped vegetables and meat up (which I didnt expect) on medium heatTheyre so much better than stainless steel All Clad, which we had before. That voids the warranty. ** Newsletter abonnieren und von. What is unacceptable is that it is now almost the end of August and I have still not received the replacement. If youre ready to shop, head right on over to Zwilling.com. Never even got a call back from supervisor!Today the 28 September i cancelled my order and going to buy from a better competitor!Zwilling has no respect for their customers!Customer service equals zero! Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. Verification can help ensure real people write reviews about real companies. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. This webpage is for product registration only. Follow this author to stay notified. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. You can search for open positions and apply directly online. Consumer Service Hours: MON-THU: 9AM-5 PM EST. Its been over a month and Im still waiting for them to return my money. Their range includes carbon steel, stainless clad, nonstick, copper, and cast iron pots and pans all made in the USA. First bummer - I had to pay my own postage for unwanted items - what wasn't little because of the weight and being recorded. As a consumer I can tell you that the primary difference between Zwilling (AKA 'Twin' in German with the TWO man logo) vs. anything Henckels (AKA the single man logo) is quality of materials. The Zwilling warranty applies only to products that were purchased in the United States. Do not purchase from this company. Lets see what the next set will be like. If I could give zero stars I would. By far the worst webshop Ive ever dealt with. Your first option is to return the defective product to the store (physical or online store) where the product was purchased. Just paid for shipping and they fixed it. If it is not possible to return the product to the physical or online store from where it was purchased, then mail the product in to Zwilling. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. The exclusive, stay cool handles are designed for easy maneuvering with oven mitts and the dripless pouring rims help prevent kitchen spills.The ZWILLING Spirit ceramic nonstick coating . At this point, youre well aware of the brands wide selection. Add enough packing material to make sure that the product is secured well in the box. I have had this issue since November 2022. Claim your profile to access Trustpilots free business tools and connect with customers. Some Zwilling cookware is easier to care for than others. There are 0 reviews and 0 ratings from the United States. Youll only find out when you reach out to them. Any experience with Zwilling customer service? We use dedicated people and clever technology to safeguard our platform. They have a return policy BUT, you have to pay shipping back to them. You will then be automatically informed as soon as new positions you may be interested in are posted. Fan of big meals? The Zwilling warranty is valid from the date of original purchase. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. If you would like to write to us, you can reach us at: ZWILLING J.A. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Zwilling stainless steel cookware has a stainless steel construction but a ceramic coating, giving you the best of both even heat distribution and non-toxic nonstick cooking. This is because just in case your product gets delayed, you will be able to track where the package is and follow up till Zwilling receives the package. I explained that I had previously purchased something by Zwilling on Amazon and returned it with no questions asked immediately after submitting the return request, I received a full refund. Said I had to accept package and pay to ship it back. The perfect choice for an easy home pedicure. And, I recommend to others to stay away from them. A place for all things chef knives. You can contact Zwilling through the following Contact Us page: To get a full understand of Zwillings warranty please read the warranty that is published on the Zwilling website. However, just like most standard warranties, they are subject to conditions. Other customers agreed, writing that theyre easy to cook with and clean and they enjoy how well the nonstick works. A $44 Value! They said it would take 30 days to appear on my credit card. Have been told numerous times refund will come soon. The inner part of lid cracked after 4 months with only 2~3 uses. This webpage is for product registration . They owe me over $800. We will use your data for the purpose of replying to your request. Dont buy anything their products are cheap. Looking to stay up to date on all things Zwilling? Ordered a Henckles knife block/set, beautiful knives, nice and sharp. Ill be in contact with Zwilling to let them know about this issue. Had the handle break on one of mine. Since youre reading this Zwilling Cookware review, you probably already know the brands reputation for cookware. Never ever deal with this Zwilling company. Zwilling also recommends that you insure the package before sending it. This post answers all your questions about seasoning stainless steel pans. Not the case at all. I returned it (packaged in multiple layers of bubble wrap) and they cheekily claimed that it had broken in the post due to poor packaging, but they would replace it as a gesture of goodwill. I wonder, if I ever gonna see my money back. Currently, there is no expiration date. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. Still no resolution. They can't say nothing about delivery time; they only say they're so sorry! Registriere dich jetzt und spare 10% auf deinen ersten Einkauf! Received a damage block with $800 knife set. They are authorized sellers of Zwilling products because they are required to abide by the policies of Zwilling. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. This page works best with JavaScript. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. However, this might be only for my browsing session. Zwilling Cookware Reviews: What Do Customers Think? It has been well past 30 days and I have not received an update much less a refund. Gift With Any HENCKELS Dont forget to indicate the name of the product and your country. Your recently viewed items and featured recommendations, , Zwilling. Registration Benefits Priority customer service. Great culinary travel tips. Its straight cutting edge ensures powerful, precise cutting. One is to call their customer service department at +1 (800) 777-4308. Zwilling J.A. Provide your account email address to receive an email to reset your password. I've contacted customer service and need to submit all kinds of info with pictures. But when things go sideways they have no recovery. With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. They won't contact me back or refund my money. My knife arrived two weeks ago and they couldn't verify that it arrived. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Ordered around Black Friday and its been over two months and no information about my package. With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. Customer Service If you have any questions or need help with your account, you may contact us to assist you. Zwilling offers a limited lifetime warranty for all its products. Read honest and unbiased product reviews from our users. According to the Zwilling warranty, once the original product from Zwilling has been determined to be defective, and is determined to be eligible for the Zwillings limited warranty, Zwilling will replace the product. After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). Contact Us within 5 days. SHOP NOW. They will tell you to go direct to the manufacturer. And customer service is horrible! Whether or not you register your product(s) will have no effect on your warranty rights. Then I called the customer service only to find out that my order was cancelled due to shortage of stock. You can also reach out to Zwilling via email directly. Youll find similar stats with each of Zwillings collections. A $44 Value! While durable, as with most nonstick surfaces, wooden, silicone or nylon tools should be used. Those are the only ones I had in the kitchen, but ok I did. This was available to customers from a supermarket chain's loyalty point campaign. When your blade cracks on you $150.00 knife; replace it. Save my name, email, and website in this browser for the next time I comment. Placed an order, got cancelled after 2! Henckels Cookware Ceramic Nonstick Vista Clad Nonstick is coated with CeraForce, a ceramic nonstick coating that is PTFE- and PFOA-free. I said I wanted a refund when I sent it back because I did not like the item. Lifetime warranty with normal use and proper care. I may have to wait until my other lids start cracking to save shipping cost. Zwilling is a well known brand for cookware and cutlery. !This company is a scam and fraud. (The article I wanted to buy was never registered as "bought" in my profile.) I am now resorting to filing a claim with my credit card company and they can sort it out. The company invoiced me for the prize of an item I did not bought. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. You can browse the database for the product name, your country and your language. Delivery was prompt. @kspstuff" Return / Refund process is awful, I sent the product back and included paper work as instructed. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. The Zwilling warranty also recommends allowing 12 weeks in order to complete inspecting and to deliver the product after completing the warranty process. All Valid Zwilling Discount Codes & Offers in March 2023. If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) Attn: Warranty Department ZWILLING J.A. You have my returned product and my money, you no longer have me as a customer. Gift With Any HENCKELS 'Customer Experience' Is Today's Business Benchmark Martin Zwilling Contributor I provide pragmatic advice and services to entrepreneurs and startups.